HealAstro (“HealAstro”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the HealAstro website, mobile application, and related services (collectively, the “Platform”).
By accessing or using HealAstro, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Platform.
1. About HealAstro
HealAstro is a digital platform that may provide services such as astrology consultations, spiritual guidance, AI-based astrology services, appointment booking, communication with astrologers or experts, digital reports, puja or spiritual services, and other related services.
The specific services available to you may vary depending on your location, account type, and the features offered on the Platform.
2. Information We Collect
We may collect different types of information depending on how you use HealAstro.
2.1 Information You Provide
When you create an account, book a service, communicate with an astrologer, or otherwise use the Platform, we may collect:
- Full name
- Email address
- Mobile phone number
- Date of birth
- Time of birth
- Place of birth
- Gender, where voluntarily provided
- Profile photograph, where applicable
- Address or location information when required for a service
- Astrology-related information provided by you
- Questions, preferences, or information shared during consultations
- Booking and appointment information
- Payment and transaction information
- Reviews, ratings, feedback, and other content you submit
- Information provided when contacting customer support
You should avoid providing information that is not necessary for the service you are requesting.
2.2 Information Collected Automatically
When you access or use HealAstro, we may automatically collect certain technical information, including:
- IP address
- Device type
- Operating system
- Browser type
- App version
- Device identifiers
- Language and regional settings
- Approximate location
- Log information
- Pages, screens, or features accessed
- Date and time of Platform usage
- Referring and exit pages
- Crash reports and diagnostic information
We use this information primarily to operate, secure, maintain, and improve the Platform.
2.3 Cookies and Similar Technologies
HealAstro may use cookies, SDKs, pixels, local storage, and similar technologies to:
- Keep you signed in
- Remember preferences
- Maintain sessions
- Understand how users interact with the Platform
- Improve performance
- Measure advertising and marketing campaigns
- Detect fraudulent or suspicious activity
- Provide relevant communications and promotional content
You may be able to manage cookies through your browser or device settings. Disabling certain cookies may affect some Platform functionality.
3. How We Use Your Information
We may use collected information for purposes including:
- Creating and managing your account.
- Providing requested astrology, consultation, spiritual, or related services.
- Processing bookings and appointments.
- Facilitating communication between users and service providers.
- Generating personalized astrology reports or recommendations.
- Providing AI-powered features where available.
- Processing payments and transactions.
- Providing customer support.
- Sending service-related notifications, confirmations, reminders, and updates.
- Improving the Platform, products, and user experience.
- Understanding usage patterns and Platform performance.
- Detecting, preventing, and investigating fraud, abuse, security incidents, or unauthorized activity.
- Complying with applicable legal and regulatory requirements.
- Protecting the rights, property, safety, and security of HealAstro, our users, and other parties.
- Sending marketing communications where permitted by applicable law and, where required, with your consent.
4. Astrology and Consultation Information
HealAstro may collect information such as your date, time, and place of birth because these details may be required to provide astrology-related services.
Information voluntarily shared during consultations may also be processed to provide the requested service.
Astrology and spiritual services are provided for informational, personal, cultural, or spiritual purposes. HealAstro does not represent astrology, spiritual guidance, or AI-generated guidance as a substitute for professional medical, psychological, legal, financial, or other regulated professional advice.
5. AI-Powered Services
Some HealAstro features may use artificial intelligence or automated technologies to provide conversational assistance, astrology-related information, recommendations, reports, or other services.
Information you provide to an AI feature may be processed to generate the requested response and improve the functionality, security, and reliability of the service.
AI-generated responses may not always be accurate or appropriate for your particular circumstances. You should independently evaluate important information and seek qualified professional advice where appropriate.
6. Consultation Communications
Depending on the services offered, HealAstro may facilitate communication through:
- Text chat
- Voice calls
- Video calls
- In-app messaging
- Other communication features
Where permitted by applicable law and where necessary for service delivery, security, quality assurance, dispute resolution, or compliance, certain communications or related metadata may be recorded, stored, or processed.
If a particular service involves recording, HealAstro will provide appropriate notice or obtain consent where required by applicable law.
7. Payment Information
Payments may be processed through third-party payment gateways or financial service providers.
HealAstro may receive information such as:
- Transaction ID
- Payment status
- Payment method
- Amount paid
- Currency
- Billing information
- Refund information
Unless specifically stated otherwise, HealAstro does not intend to store complete payment card numbers or banking credentials on its own servers. Payment information may instead be processed by authorized third-party payment providers in accordance with their respective privacy policies and security practices.
8. How We Share Information
We do not sell your personal information as a commodity.
We may share information with trusted third parties where reasonably necessary to operate the Platform or provide services, including:
8.1 Service Providers
We may share information with vendors and service providers that help us operate the Platform, such as:
- Cloud hosting providers
- Payment processors
- Communication and messaging providers
- Video and voice communication providers
- Analytics providers
- Customer support platforms
- Security and fraud-prevention providers
- Email, SMS, and notification providers
- Technology and infrastructure providers
These providers may process information only as necessary to provide services to HealAstro or as otherwise permitted by applicable law.
8.2 Astrologers, Experts, or Service Providers
When you book or request a service, certain information may be shared with the relevant astrologer, expert, consultant, or service provider when necessary to provide that service.
For example, information required to prepare an astrology consultation or personalized report may be made available to the relevant service provider.
8.3 Legal and Regulatory Requirements
We may disclose information where reasonably necessary to:
- Comply with applicable laws or legal processes
- Respond to lawful requests from authorities
- Protect against fraud or security threats
- Enforce our terms and policies
- Protect the rights, safety, or property of HealAstro or others
8.4 Business Transfers
If HealAstro is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
9. Third-Party Services and Links
The Platform may contain links to third-party websites, applications, payment services, social networks, or other external services.
HealAstro does not control the privacy practices of third parties. Your use of those services is governed by their respective terms and privacy policies.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
10. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
Depending on the nature of the information and the service, security measures may include:
- Encryption during transmission
- Access controls
- Authentication mechanisms
- Secure hosting infrastructure
- Monitoring and logging
- Security testing
- Backup and recovery procedures
- Internal access restrictions
However, no internet-based service can guarantee absolute security. You acknowledge that transmission of information over the internet carries inherent risks.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide services
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud and abuse
- Maintain security
- Comply with legal, tax, accounting, and regulatory obligations
- Enforce agreements
When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law.
Certain information may remain in backups or records for a reasonable period before being permanently deleted or anonymized.
12. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Withdraw consent where processing is based on consent
- Request restriction of certain processing
- Object to certain processing
- Request a copy of certain information
- Opt out of promotional communications
- Raise a complaint regarding our handling of your information
Some requests may be subject to legal or contractual limitations.
To exercise applicable rights, contact us using the details provided in the Contact Us section.
13. Marketing Communications
We may send promotional communications about HealAstro services, offers, events, features, or other relevant information where permitted by law.
You may unsubscribe from marketing emails by using the unsubscribe option included in the communication.
You may also contact us to request that promotional communications be stopped.
Service-related communications, such as booking confirmations, payment notifications, security alerts, and important account updates, may continue even if you opt out of marketing communications.
14. Children's Privacy
HealAstro is not intended to knowingly collect personal information from children in violation of applicable law.
If you are under the applicable age of consent in your jurisdiction, you should use HealAstro only with the involvement and permission of a parent or legal guardian where required.
If we become aware that we have collected personal information from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete the information as required by applicable law.
15. International Data Processing
Depending on our service providers, infrastructure, and business operations, your information may be processed or stored in countries other than the country in which you live.
Where personal information is transferred internationally, we will take reasonable measures required by applicable law to protect the information and ensure that appropriate safeguards are in place.
16. User-Generated Content
Users may submit reviews, comments, profile information, questions, feedback, or other content to the Platform.
Please remember that information you voluntarily make publicly visible may be accessible to other users or third parties.
Do not publish sensitive personal information that you do not want others to see.
17. Account Security
You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account.
You should immediately notify HealAstro if you believe that:
- Your account has been accessed without authorization
- Your password or authentication information has been compromised
- You notice suspicious activity associated with your account
We are not responsible for unauthorized access resulting from your failure to maintain appropriate account security, except where otherwise required by law.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we make changes, we may update the “Last Updated” date at the beginning of this Privacy Policy.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this Privacy Policy periodically.
19. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
HealAstro
Email: [privacy@healastro.com]
Website: [https://healastro.com]
For privacy-related requests, please include sufficient information to help us verify your identity and understand your request.
20. Consent
By using the HealAstro Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your information as described herein, subject to applicable law.
Where applicable law requires specific consent for a particular processing activity, HealAstro will seek that consent separately.